1. Scope and agreement
These proposed terms describe the relationship between the provider of Helix (“Helix,” “we,” or “us”) and the organization or individual authorized to use the service (“you”). The contracting entity must be identified in the final terms and applicable order form before these terms take effect.
An executed order form or service agreement controls any conflicting commercial provisions. An executed data processing agreement controls conflicting provisions about processing customer personal data. This review draft does not replace an existing agreement or create a subscription by itself.
2. Eligibility, accounts, and administrators
Helix is intended for business and professional use by adults. If you use Helix for an organization, you must have authority to act within the permissions that organization grants you.
You are responsible for accurate account information, protecting credentials, and promptly reporting suspected unauthorized access. Your organization controls its workspace membership, configuration, and access decisions. Administrators should grant appropriate access and remove it when responsibilities change.
3. Services and evaluation workspaces
The services may include configurable records, workflows, documents, review, AI assistance, and integration interfaces. The supported scope, service levels, and availability commitments are those specified in your applicable agreement and deployment documentation.
Sandbox and illustrative marketing demonstrations are for evaluation. Use sample or appropriately authorized information, and do not rely on an evaluation environment as the sole system for production, regulated records, or emergency decisions. Your organization must assess readiness before live use.
4. Plans, fees, and usage
Your order form or accepted subscription specifies pricing, currency, billing period, seat minimums, usage allowances, taxes, renewal, cancellation, and any implementation services. The pricing page describes the current proposed plans; an estimate is not a separate purchase agreement.
AI and file-storage usage may incur additional charges above included allowances when enabled by an authorized administrator. Unlimited integrations, customizations, entities, and workflows means no plan cap on their number; reasonable technical limits and separately disclosed consumption charges still apply.
No automatic renewal, cancellation deadline, or refund restriction is established by this review draft. Those terms must be disclosed and accepted in the final subscription agreement.
5. Your data and content
As between you and Helix, you retain your rights in data, documents, definitions, and other content you submit. You grant Helix a limited right to host, process, transmit, and display that content as needed to provide the agreed services and follow your authorized instructions.
You are responsible for having the rights and lawful basis necessary to provide content and instructions, including personal data or third-party material. Do not submit credentials, payment-card data, or specially regulated information unless the service and applicable agreement expressly support that use.
6. Acceptable use
Report suspected security issues through the contact page using the security and assurance topic. Do not include passwords, access tokens, or unnecessary sensitive records in the initial report.
- Use the service lawfully and within the authority granted by your organization.
- Do not attempt unauthorized access, cross-workspace access, or circumvention of security or usage controls.
- Do not introduce malware, interfere with availability, or use the service to facilitate fraud or infringement.
- Do not misrepresent the identity of a reviewer, fabricate evidence, or bypass required approvals.
- Coordinate security testing with Helix before testing systems you are not authorized to assess.
7. AI, APIs, MCP, and third-party connections
AI outputs can be inaccurate or incomplete and require review appropriate to their intended use. You remain responsible for decisions, configuration, and actions taken using those outputs. AI suggestions do not substitute for required human approval or professional judgment.
You are responsible for authorizing external clients and integrations and for the information you instruct them to receive. API, MCP, and webhook access remains subject to applicable permissions, limits, and interface documentation. Access through an integration does not create broader operational authority.
Third-party systems have their own terms and data practices. Their availability and handling of information are outside Helix’s direct control. Disconnecting an integration does not automatically delete copies already held by that third party.
8. Operational and regulatory responsibilities
Your organization determines intended use, applicable requirements, procedure approval, training, retention, and validation obligations. Helix can support configured controls and evidence, but software use alone does not establish regulatory compliance, certification, or fitness for a particular regulated activity.
Verify instructions, imported data, calculation methods, and review requirements before relying on them. Establish appropriate backup, recovery, reconciliation, and continuity arrangements for the operational risk involved.
9. Helix intellectual property
Helix and its licensors retain rights in the software, website, documentation, and branding, excluding your content. Your right to use them is limited to the applicable agreement and does not transfer ownership.
You may use the documentation to evaluate and operate Helix. Do not present Helix branding or content in a way that implies an endorsement or affiliation that has not been authorized.
10. Suspension, termination, and export
The final agreement should permit proportionate suspension where necessary to address a material security threat, unlawful use, or a material breach, with notice and a reasonable opportunity to resolve the issue where appropriate.
Subscription termination, export assistance, access after termination, and deletion timing must be specified in your agreement. Plan your export and retention requirements before termination, including records your organization must retain and data already sent to third parties.
11. Warranties and allocation of risk
Any express warranty, service-level commitment, remedy, liability limit, or indemnity must be stated in the final agreement. No provision may exclude rights or liabilities that applicable law does not permit the parties to exclude.
Illustrations, example workspaces, and general guides do not constitute a warranty that a particular configuration meets your requirements. Assess the service against your actual intended use and agreed acceptance criteria.
12. Changes, governing law, and contact
The final agreement must identify the governing law, dispute forum, and how material changes to these terms will be communicated and take effect. This draft does not select a jurisdiction, require arbitration, or waive class-action rights.
Contact Helix through the contact page with questions about these terms, commercial terms, or the applicable contracting entity. Keep a copy of the terms and agreements your organization accepts.